Returns represent a significant financial and environmental problem for e-commerce. In German fashion e-commerce alone, more than half of all orders are returned to the online store, causing approximately 700g of CO2 emissions and up to 20 Euros in costs per return. To sustainably solve this issue, toern has developed a SaaS solution that enables online stores to directly forward returns to the next customer. As a result, online stores can save relevant resources such as packaging materials, as well as reduce transportation routes and costs.
The software automates the entire returns process – from label creation to refunds – helping online stores turn returns from a cost factor into a strategic advantage. With seamless integration, toern easily fits into existing shop and logistics systems. The solution also supports smooth exchange processes, boosting customer satisfaction and repeat purchase rates. By leveraging intelligent data collection from images, text, and voice inputs, toern provides valuable insights into return behavior through AI-driven analytics, enabling data-based decisions that drive sustainable business optimization.
Profile provided by toern.
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