Job offer

Customer Success Manager (gn)

🤩 What will you do?

As the first Customer Success Manager at nuvo, this is an exciting opportunity to drive growth by unlocking the full potential of our product for each customer. Be the main point of contact for our rapidly growing customer base, ensuring a delightful customer experience.

Working closely with product, tech, and sales, you’ll be a real B2B SaaS innovator, navigating our company in the right direction.

• Onboard new customers and accelerate their product success

• Strategically plan and conduct campaigns for customer retention and upsell

• Analyse customer pain points and identify additional potential for future product features and opportunities

• Create touch points along the post-sell client journey to ensure healthy customer relations and promote the value of our product

• Lend a hand in doubt to actively consult customers and unlock the full potential of our software

• Establish clear client retention goals and seek strategies to achieve them

🔎 What are we looking for?

🏗 You are a builder: You don’t mind getting your hands dirty and are eager to build and grow a department from scratch

🤓 You are driven by curiosity: A strong desire to boost your expertise within the world of customer success and B2B SaaS

💙 You care: You value our customers and potential clients deeply, and you're committed to ensuring they have a seamless experience with our product

• 2+ years of experience in customer success, preferably in B2B SaaS

• Technical background is a big plus but not a must!

• Strong messaging and communication skills in English and German languages

• A Bachelor's or Master's degree in business, marketing, computer sciences, or a related field.

• We'd be excited if you're willing to join us in one of our locations in Hamburg or Berlin, but a remote setup is also possible

🚀  What we have in store for you

• We provide a dynamic, rapidly growing environment to accelerate your career, offering exceptional mentoring and knowledge opportunities. In this position, you will grow!

• A mission-driven opportunity with the possibility to be a true disruptor of the B2B landscape, empowering thousands of businesses to break free from messy spreadsheets and loads of admin work

• A competitive and fair compensation package, incl. VSOP, making sure that you can thoroughly focus on building a fulfilling career at our company

• 500€ of growth budget per year for you to invest in your professional development

• Urban Sports Club Membership or a JobTicket fully included

• Commission-free company pension (bAV) through DYNO

• Flexible Home Office and Workation regulations

• Come and join us in our attractive office location in the heart of Hamburg

• Modern IT-infrastructure (Mac)