Job offer

Customer Care & Patient Support Manager (f/m/d)

What you can expect

• You are the first point of contact for people who want to start therapy at Beavivo

• You passionately advise interested parties on our offer in an initial information meeting and provide them with answers about the therapy

• You form the interface between patients and therapists and provide support with administrative tasks relating to the therapy process

• You undergo individual, well-structured onboarding and always have experienced colleagues at your side to answer questions

• You are part of a young and appreciative team that exchanges a lot, supports each other and grows together through regular supervision and reflection

• You contribute new ideas and help to improve our processes and procedures

What you bring to the table

• You are enthusiastic, empathetic and keen to inspire people interested in therapy with Beavivo

• You enjoy dealing with people and communicate confidently on the phone

• You have gained initial experience in (telephone) patient or customer contact

• You speak German at native speaker level and have a basic knowledge of English

• You have a completed Bachelor's degree or completed training (in the psychological, health, economic or social field)

What you can look forward to

• Mission: A meaningful job at the interface between psychology and digitalization, with which you improve patient care

• Culture & teamwork: Regular team events, offsites and a motivated team with a great corporate culture, which was rated 6.3/7 by the team in our last Employee Survey

• Benefit: Urban Sports Club M or Givve Card (€50 net per month)

• Hybrid working: Flexible home office days in consultation with your team & team lead

• Learning & Development: We support you and your career with an annual training budget of €500

• 30 vacation days: Your well-being and quality time are important to us

• Sympatient for all: Participation in our employee participation program (VSOP)

• Office: Beautiful office in the center of Hamburg equipped with organic fruit, coffee and various sodas

• No dress code: Wear what you feel most comfortable in