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Modern open plan office with a couple of people working

Job offer
Customer Care & Patient Support Manager (f/m/d)

Available from June 24, 2024

What you can expect

  • You are the first point of contact for people who want to start therapy at Beavivo

  • You passionately advise interested parties on our offer in an initial information meeting and provide them with answers about the therapy

  • You form the interface between patients and therapists and provide support with administrative tasks relating to the therapy process

  • You undergo individual, well-structured onboarding and always have experienced colleagues at your side to answer questions

  • You are part of a young and appreciative team that exchanges a lot, supports each other and grows together through regular supervision and reflection

  • You contribute new ideas and help to improve our processes and procedures

What you bring to the table

  • You are enthusiastic, empathetic and keen to inspire people interested in therapy with Beavivo

  • You enjoy dealing with people and communicate confidently on the phone

  • You have gained initial experience in (telephone) patient or customer contact

  • You speak German at native speaker level and have a basic knowledge of English

  • You have a completed Bachelor's degree or completed training (in the psychological, health, economic or social field)

What you can look forward to

  • Mission: A meaningful job at the interface between psychology and digitalization, with which you improve patient care

  • Culture & teamwork: Regular team events, offsites and a motivated team with a great corporate culture, which was rated 6.3/7 by the team in our last Employee Survey

  • Benefit: Urban Sports Club M or Givve Card (€50 net per month)

  • Hybrid working: Flexible home office days in consultation with your team & team lead

  • Learning & Development: We support you and your career with an annual training budget of €500

  • 30 vacation days: Your well-being and quality time are important to us

  • Sympatient for all: Participation in our employee participation program (VSOP)

  • Office: Beautiful office in the center of Hamburg equipped with organic fruit, coffee and various sodas

  • No dress code: Wear what you feel most comfortable in

Ad online until October 31, 2024

fiona.hain@sympatient.com

Industry

  • Health

Professional Fields

  • Customer Support

Work Experience

  • Young Professional

Employment Type

  • Full time
  • Part time
  • Working Student

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Company details

At Sympatient, we want to improve the care situation in Germany through innovative, digital therapy services. We use the Beavivo platform (https://beavivo.de) to connect therapists with people suffering from mental illness and we are developing new digital care concepts in the form of apps with Invirto (https://invirto.de). We are pursuing one goal with both approaches: to offer patients quick access to first-class care.