Field Engineer

Are you passionate about customer relationships, love taking ownership, and want to help customers succeed long-term? Then you’re exactly right with us. As Field Engineer, you will be the central point of contact for our existing customers, manage collaboration throughout the entire project lifecycle, and ensure that projects turn into long-term partnerships — with a clear focus on value, satisfaction, and account growth.

Start: As soon as possible

Location: Hamburg (hybrid)

You need to live within commuting distance of Hamburg, as a weekly on-site day is part of the role.

Your responsibilities

• Relationship management & primary contact for customers: You lead communication, build strong relationships with contacts and decision-makers, and ensure a professional customer experience.

• Coordination & planning: You organize meetings, workshops, and alignment sessions, prepare and follow up, and ensure next steps are clear.

• Project oversight & progress tracking: You keep an eye on timelines, milestones, and dependencies, identify risks early, and coordinate pragmatic solutions with internal teams.

• Expectation management & clarity of goals: You ensure that goals, scope, and priorities are understood and realistic — and that customers know what will be delivered when (and what won’t).

• Status updates & results presentations: You prepare and deliver status updates, reviews, and results presentations confidently together with the team.

• Growth & scaling: You identify opportunities to expand and scale (use cases, additional stakeholders, next steps) and bring them into account planning in a structured way.

What will make you successful

• 2+ years of experience in B2B key account management, ideally in a SaaS or industrial environment

• Solid technical understanding of machinery, ideally with experience in the manufacturing sector

• Structured, KPI-driven way of working

• Confident presence and strong communication and negotiation skills — on the phone, via email, and on-site

• Native-level German and at least C1 English to communicate confidently with customers and internal stakeholders

• Project management experience is a plus

What you can look forward to

• A job with purpose: Our mission is to make maintenance more sustainable and efficient. Your work helps tackle current challenges in industry.

• A team with a heart: We’re a team that sticks together — human, authentic, and open. We support each other.

• Real flexibility: Whether it’s yoga in the morning or a workout at lunchtime — flexible working hours help you balance work and personal life.

• Great location: Our office is right in the heart of Hamburg at City Hall — centrally located and easy to reach.

• Workations: Want to work from somewhere else for a while? You can enjoy up to 4 weeks per year of “work from everywhere.”

• Team events: From cooking together to outdoor adventures or after-work meetups — we regularly strengthen our team spirit through events.

• Free drinks: Oat milk coffee, Fritz-Kola, or an after-work beer? Our fridge is always stocked — on the house.

• Top hardware: You’ll get high-quality equipment from day one, tailored to your needs. You choose what best supports your work.