Unidy is a leading white-label identity solution ("Single Sign-On") that enables high-reach brands to convert user data into their own database — making it directly usable for digital services and personalized communication. Our technology supports companies on their path to data-driven digitalization and strengthens their independence from big tech corporations.
Our customers mainly come from professional sports (1. FC Köln, German Golf Association, FC St. Pauli, VFL Bochum, Belgian Pro League, ...) and other high-reach industries.
We strongly believe in digital autonomy and zero-party data. Users should be able to manage their data and consents independently and transparently; companies should own their customer data in their own central database. This vision drives us!
Do you share our passion? Then become part of our small, dynamic team in Hamburg. We look forward to meeting you!
Are you ready to take responsibility and accompany our customers on their exciting journey toward digital autonomy and data-driven services and business models? As a Customer Success Manager (m/f/d), you will play a key role in supporting our customers in connecting their digital offerings into independent brand platforms and successfully leveraging zero-party data. You will also represent our customers towards our product development team to continuously optimize our product based on real use cases.
You will independently manage and develop our customers on their digitalization journey with Unidy and ensure that they achieve their goals at each stage.
During the onboarding phase, you will ensure that new customers are quickly enabled to use Unidy to achieve their digitalization goals. The kick-off is particularly crucial as the foundation for a successful customer relationship.
You will create success plans and implement them independently to achieve the best possible value creation for our customers with Unidy. This also includes regular business reviews to assess results and plan the next phase.
By increasing value creation for our customers, you will also increase ARR for Unidy. Your work will thus have a direct value contribution to Unidy.
Experience in project management and integrating digital solutions to proactively manage a variety of customers.
Strong empathetic skills to build and maintain long-term relationships with our customers, identify their needs, and proactively lead them.
Experience in strategic consulting regarding digital transformation, data management, and/or online marketing.
Strong problem-solving skills.
Willingness to take on responsibility and help shape a department in a rapidly growing company.
Very good German and English skills.
Experience in using AI and a willingness to expand and apply this experience.
Work in a fast-growing and dynamic company where a pleasant and family-like working environment is very important to us.
Take on responsibility from the very first week and have the opportunity to make a strong impact on the digital autonomy of our customers.
Work with super exciting customers and at least equally exciting colleagues.
Short decision-making paths, an open team, and a culture based on trust.
Flexible working hours and locations.
Modern office spaces in the heart of Hamburg.
Corporate benefits and regular offsite team events.
Are you interested in becoming part of Unidy? Here’s what our process looks like:
Feedback on your application.
Invitation to a video call.
Meet us at our office for an in-person interview with our CEO, Solutions Engineer, and other colleagues. During this meeting, we will also ask you to conduct an exemplary kick-off meeting.
You will receive an offer letter.
We look forward to your application!
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We believe in digital autonomy! With our white label user account solution, we help companies become independent digital platforms and put the user at the centre of all digital activities. We enable businesses to collect, centralise and monetise zero- and first-party user data by seamlessly connecting individual service silos through a central user account and single sign-on. It's time to give back user data and profit margins from the tech giants.
The era of zero-party data has just begun and we want to play an important role in it. Zero- and first-party user data will be a game-changer in the global advertising market, driven by the rise of privacy laws, the extinction of third-party cookies and the walled gardens of tech giants. Tech giants already claim more than two-thirds of this market because they own customer access. Giving just a fraction of this to our customers will already have a massive impact on their digital growth.
Our user account solution is the first step in building a modern identity management system that connects well with a brand's existing tools and services. UNIDY offers a single sign-on solution as a unified login, opt-in and payment experience that massively drives CLV growth and merges data silos. A wide range of pre-built integrations have been developed with the plug-and-play solution. This allows brands to reduce costly dependencies on agencies and technology platforms and grow into a best-of-breed infrastructure. At the same time, users get full data transparency through a self-service cockpit. User data, opt-ins and consents are all managed in one place. All in compliance with the current DGSVO guidelines.
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