Account Executive B2B SaaS / New Business (m/w/d)

toern is a growing AI startup based in Hamburg that is reimagining the returns process in e-commerce.

With an automated all-in-one solution, we help online stores efficiently manage returns, streamline processes, and gain real business insights from return data.

Your role:

As toern’s first sales hire, you’ll help build our sales team and have a direct impact on our growth. As a full-cycle account executive, you’ll open doors that others don’t even think of and turn leads into paying customers.

We’re building the all-in-one solution that reimagines the returns process in e-commerce: automated, efficient, and data-driven.

A growing AI startup based in Hamburg with true product-market fit and Shopify clients like 1. FC Köln, Saint Sass, and by Aylin Koenig, who achieve measurable added value through us.

If ownership, SaaS, e-commerce, and AI-driven products appeal to you, you’ve come to the right place.

Responsibilities

• You’ll be responsible for the entire sales cycle—from initial contact to closing the deal

• You’ll identify and contact relevant Shopify stores

• You’ll independently set up outbound campaigns (email, LinkedIn, calls) and qualify inbound leads based on sales readiness

• You’ll not only maintain our CRM (HubSpot) but also use it to drive AI-powered sales

• You’ll prepare for trade shows, conduct on-site customer meetings, and follow up to close leads

• You’ll not only manage the sales pipeline but also listen for customer feedback during demo calls and relay it directly to the dev team

Qualification

• 3–5 years of experience in sales, business development, or a customer-facing role (B2B/SaaS/e-commerce preferred)

• You’re a hunter, not a manager

• You enjoy taking full responsibility and want to exceed your goals

• You pick up the phone, reach out to people, and are always finding new ways to proactively open up the market step by step—in short: communication is your strength

• You listen, understand the person you’re talking to, and ask questions to truly grasp their perspective

• Organized, self-motivated, independent, and reliable—thorough preparation and frequent follow-ups are second nature to you

• Excellent German and English skills

Benefits

• You’ll be our first full-time sales hire and will thus play a key role in shaping our growth

• Close collaboration with the founders, marketing, and product teams

• Compensation package: fixed salary + performance-based commission

• Work model: you’re welcome to come into the office, but you also have full flexibility to work from home

• A steep learning curve in SaaS/AI sales that you’ll help shape yourself

• An AI-focused environment: You don’t just use AI tools—you actively contribute ideas on how they can make you faster and more effective

Does this sound like you? Then let’s talk—we look forward to working with you to raise toern’s profile in the market and scale the business systematically.